Because our flowers are fresh and perishable, floral orders are not eligible for returns.

Cancellations
Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made less than 48 hours before delivery are non-refundable.

Delivery Date Changes
Please contact us as soon as possible if you need to change your delivery date. Changes made at least 48 hours in advance are subject to availability. Late changes may be subject to a fee.

Damaged or Quality Concerns
If your flowers arrive damaged or you have a quality concern, please contact us within 6 hours  with your order number and photos. We will review the issue and do our best to make it right.

Refunds
Approved refunds will be issued to the original payment method.

For questions, please contact FlowerDay at info@flowerday.ca